AR Travel and Tour, located at Calle F #226, Ampliación Morelos, Saltillo, Coahuila, 25013, being responsible for processing personal data, pointing out as responsible for the protection of personal information that the Web Services department manages or handles and to whom you can contact at any time via e-mail: info@artravelandtour.com or phone +52 (99) 8862 9250.

This Privacy Policy is part of the following website owned by AR Travel and Tour:

artravelandtour.com

METHOD AND FORMS OF CONTACT

You can contact us by writing an email or letter in English, addressed to our Web Services department, sending an email to: info@artravelandtour.com or via regular mail to the address located at: Calle F #226, Ampliación Morelos, Saltillo, Coahuila, 25013, addressed to the Web Services department.

FINALITY OF THE PERSONAL DATA COLLECTED

Your personal data will be used for monitoring purposes, updating and confirmation services in terms of products and services that we provide; promotional purposes, to fulfill our obligations to our users, as well as evaluating the quality of our services. Your e-mail address and phone number will be included in an automated file (distribution list) in order to provide information on our news and offers by e-mail.

Information is collected from various areas of the websites owned by AR Travel and Tour. For each of these sites, the information requested is different and stored in secure databases, protected under confidentiality laws of the EU, Mexico, USA, and other collaborating countries that require us, as an international company, to apply and respect such laws.

PERSONAL DATA WHICH ARE COLLECTED

The personal data we collect from you, for the purposes described in this privacy policy, are collected when you provide them directly, via our Internet secure portal, when you enter your data for online services, or when contracting services directly through a representative, or when we get information through other sources permitted by law.

The data we collect directly and via the Website are: name, e-mail, phone, country, home city, hotel where you stay, the number of people for whom services are contracted and their ages.

If our services are contracted by credit card and/or debit card, the cardholder information will be requested: Name, Last Name, Phone, Email, and the original signature in the boarding pass.

As for financial data such as your credit card number, expiration date, etc., in accordance with the applicable law, these are not considered data that require your consent to be used.

AR Travel and Tour does NOT ask for sensitive or private information such as educational level, socioeconomic status, family details, or other personal data that may be considered sensitive.

You may apply at any time to cancel and stop receiving promotions, offers and/or services by email, to the Web Services department at info@artravelandtour.com, or by post, by sending a letter in English where you apply, require and indicate necessary data, such as name, copy of official identification (physical or scanned), and official address for notification purposes, to: Calle F #226, Ampliación Morelos, Saltillo, Coahuila, 25013.

TRANSFER OF DATA, NATIONAL AND INTERNATIONAL

This data is used at the time of registration, when hiring a service, or buying a product online. The personal data that you supply for contracting our services and/or products via our website, and if you request information on services and/or products, may be shared with subsidiaries, affiliates, service providers, and/or contractual partners, or in any way form part of the corporate group to which we belong, and which are necessary for compliance with the provision of the services you hire, and for sending promotions, offers and new products.

REALIZATION AND RIGHTS OF ARCO*

You have the right to access your personal data, know the details of its treatment, request correction in case it is inaccurate or incomplete, request cancellation whenever it is not needed for the purposes contained in this Privacy Policy, and oppose the processing of such data for specific purposes.

Requests must be written in English and filed free of charge, appending the required data (Name, ID copy or scan, and an address for notifications). You can email this to info@artravelandtour.com or send by post to: Calle F #226, Ampliación Morelos, Saltillo, Coahuila, 25013.

At any time, you can revoke the consent given for the treatment of personal data. Requests must state your name, copy of official identification (physical or scanned), and an email or physical address for notifications.

Not later than twenty (20) business days from the date of receipt of your revocation request, we will reply on the merits of it by e-mail or letter.

The Federal Institute of Access to Information and Protection of Personal Data (IFAI) ensures the rights and is responsible for regulating and monitoring compliance with the law.

CHANGES TO THIS PRIVACY POLICY

We reserve the right, at any time, to change or update this privacy policy. Amendments will be made available through our website or by email to the most recent address we have from you.

INFORMATION ON THE INTERNET

When accessing our website, we may collect information about cookies* and web beacons*. This may include your browser type, operating system, IP address, visited pages, or clicked links. All collected information will be treated with strict confidentiality.

Cookies will not be used to identify users, except in cases of investigating potential fraudulent activities.

DEFINITIONS

I. Cookies – Text files downloaded and stored on a user’s computer when browsing websites, storing preferences and login data.
II. Days – Business days, unless otherwise specified.
III. ARCO Rights – Rights of Access, Rectification, Cancellation and Opposition.
IV. Law – Federal Law on the Protection of Personal Data Held by Individuals.
V. Web Beacons – Internet images or signals that can store information such as IP address or interaction time.

SECURITY

When hiring a service or buying a product online, bank details may be requested. We commit to providing security and confidentiality of such data using a secure SSL server so information is encrypted and protected.

We do not share confidential information with third parties unless authorized by you, or by court order, or if required by law. We do not sell or rent customer information.

ACCEPTANCE OF TERMS

By using the services of artravelandtour.com, you acknowledge that you have read, understood, and agreed to the terms outlined above. If you disagree, do not provide personal information or use our services.

TACIT CONSENT

If you want to express opposition to your personal data being treated as provided in this privacy notice, you must send a written refusal in Spanish with your details (name, address, and ID copy) to info@artravelandtour.com or by post to: Calle F #226, Ampliación Morelos, Saltillo, Coahuila, 25013.

GOVERNING LAW AND JURISDICTION

For interpretation, compliance, and enforcement of these Terms and Conditions of Use and Privacy, the User agrees that Federal laws of the United Mexican States and the courts of Mexico City apply, expressly waiving any other jurisdiction.

RESTRICTIONS OF USE

1. The user shall not post or transmit material that infringes rights, is unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable.

2. All content on artravelandtour.com is protected by copyright laws of Mexico, the EU, USA, and Canada.

3. Users must not upload or make available copyrighted material without the owner’s consent. Responsibility lies solely with the user.